Return and Exchange Policy

EXCHANGE & RETURN POLICY

1. We accept exchanges and returns within 7 days of you receiving the shipment
2. A reverse pickup facility from your shipping address is available free of cost
3. Items must be marked as eligible for exchange and return on the product page

EXCHANGE & RETURN PROCESS

1. To raise a request, email care@shopchinaar.com or phone/WhatsApp us at +91-8882872643
2. We will initiate a reverse pickup from your shipping address within 48 hours
3. Re-use the original packaging, including the cloth bag, for proper care and protection
4. Items must be in their original condition, with their labels and tags intact
5. They must be unused and unwashed, unsoiled without any stains or damages
6. Items returned, once verified at our facility, will be processed for an exchange or return
7. Typically, it takes 10-15 days to complete your exchange or return request

REFUND POLICY

1. We issue a store credit or refund for the full amount for all returns
2. We will initiate your refund once we receive the returned items and verify them at our facility
3. There is no reverse shipping fees levied on any return requests
4. First time exchange for size or a different style/product is free
5. A non-refundable shipping fee of Rs 199 will be charged for any subsequent exchange requests
6. Shipping fees and gift services (if any) are non-refundable
7. Gift cards cannot be returned for their monetary value

SALE OR DISCOUNT POLICY

1. We are unable to accept returns or exchanges on any discounted or sale merchandise
2. Applies to discounted or on sale products, or bought through an offer or promotional code

MISSING OR DAMAGE POLICY

1. A missing or damaged item claim must be raised within 2 days of receiving the parcel
2. We will need photographs of the item(s) and the delivery parcel it was received in
3. Our customer care team will investigate and offer an appropriate resolution

CANCELLATION POLICY

1. We accept cancellations against store credit only within 12 hours of placing your order
2. We are unable to accept any cancellation requests after 12 hours

 

Have a question? Chat with us, or e-mail us at care@shopchinaar.com, or call/WhatsApp us at +91-8882872643. We’d be happy to answer any questions.